Investigating - Dear RICOH Smart Integration Customers,
Currently, the partial service is temporally unavailable due to technical failure.
Our engineers are working on the problem and we will notify customers on our website when the outage has resolved.
We are currently experiencing an issue where multiple shared folders cannot be retrieved in the integration feature with OneDrive for Business and OneDrive due to changes in Microsoft’s API specifications.
We sincerely apologize for any inconvenience.
[Service Outage Period]
Europe(GMT) Nov/05/2025 -
USA (EST) (GMT-5) Nov/05/2025 -
Singapore (GMT+8) Nov/05/2025 -
Japan (GMT+9) Nov/05/2025 -
Sincerely,
RICOH Smart Integration
---------
EMPOWERING DIGITAL WORKPLACESをご利用のお客様へ
日頃は弊社サービスをご利用いただきまして、誠にありがとうございます。
さて標記の件、現在、OneDrive For Business および OneDriveとの連携機能において、MicrosoftのAPIの仕様変更のため複数の共有フォルダが取得できないという事象が発生しております。
ただ今、原因の究明と復旧作業を行っておりますので、
ご使用は今しばらくお待ちいただきますよう、謹んでお願い申し上げます。
【障害発生日時】
2025年11月05日(水) -
Nov 28, 2025 - 10:04 UTC
Currently, the partial service is temporally unavailable due to technical failure.
Our engineers are working on the problem and we will notify customers on our website when the outage has resolved.
We are currently experiencing an issue where multiple shared folders cannot be retrieved in the integration feature with OneDrive for Business and OneDrive due to changes in Microsoft’s API specifications.
We sincerely apologize for any inconvenience.
[Service Outage Period]
Europe(GMT) Nov/05/2025 -
USA (EST) (GMT-5) Nov/05/2025 -
Singapore (GMT+8) Nov/05/2025 -
Japan (GMT+9) Nov/05/2025 -
Sincerely,
RICOH Smart Integration
---------
EMPOWERING DIGITAL WORKPLACESをご利用のお客様へ
日頃は弊社サービスをご利用いただきまして、誠にありがとうございます。
さて標記の件、現在、OneDrive For Business および OneDriveとの連携機能において、MicrosoftのAPIの仕様変更のため複数の共有フォルダが取得できないという事象が発生しております。
ただ今、原因の究明と復旧作業を行っておりますので、
ご使用は今しばらくお待ちいただきますよう、謹んでお願い申し上げます。
【障害発生日時】
2025年11月05日(水) -
Nov 28, 2025 - 10:04 UTC
ID Management & Authentication Service
Operational
Login
Operational
General Settings Site
Operational
API
Operational
Document Flow Service
Partial Outage
Document Processing
Partial Outage
Device Management Service
Operational
Device Management Function
Operational
Reporting Function
Operational
Common Status Dashboard
Operational
Contract & Billing Management Service
Operational
Contract Management Site
Operational
Contract Management API
Operational
Subscription SDK
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance